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Status Under review
Created by Chris Redmond Ext 1147
Created on Dec 16, 2020

Prevent incoming calls from interrupting messaging

Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then click back into the text field to continue.

This becomes further trouble if the incoming call is from a call queue or if the caller persists to call again, causing you to then click Ignore, go to Do Not Disturb (DND), then click back into the text field.

Please create a way, where incoming calls no longer go to the front of the application and let you complete what you were working on at the time of the call.

Product Line RingCentral App
  • Nick Sims
    Aug 3, 2022

    This would save our team a lot of headache as they are often typing something up when calls come in.

  • Matt Guise - CS Manager - MO
    Jun 23, 2022

    Can we please work on a fix for this? It is becoming a great inconvenience to our team and very frustrating to deal with.

  • Zack DeTrano - IT Specialist MO
    Jun 23, 2022

    So this has appeared as a major inconvenience for the company I work for as well. This application is used by almost every member of the company and every time they receive a call, it interrupts them from typing out what they are going to type. A fix on this would be greatly appreciated.

  • Guest
    Sep 20, 2021

    I second this, this is way too annoying and I'm ready to nuke it from orbit.


Incoming Call Should Not Takeover Dial Screen

We have a very frustrating and annoying issue. When one of our team is trying to make an outgoing call. If a call comes in, that incoming call will takeover their dial screen. We've had incidents where they have rejected the calls by accident. Thi...
David Mollart over 1 year ago in RingCentral Web/Desktop App 0 Under review