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Status Under review
Created by Chris Redmond Ext 1147
Created on Dec 16, 2020

When using RingCentral Video, make phone DND

When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb.

Currently, we must manually change to DND before entering a meeting and then turn it back off once completed.

Product Line RingCentral App
  • Dan Brown
    Apr 18, 2022

    This functionality should be default but it isn't. I understand the challenge when RC had separate apps for each service, but now with the unified app there should only be one video/phone call allowed at a time and any new callers should go straight to voicemail.

  • Katie Woods
    Oct 18, 2021

    It would be nice if the 'in a meeting' presence that is triggered by a connected calendar had similar system/notification settings to DND by default AND/OR that you could customize what a presence triggered, when using MVP/desktop RC app. It looks like creating a custom presence is an option in Engage.

  • Bradley Bristow-Stagg
    Aug 18, 2021

    Our CS Team are struggingly with the lack of this feature as well. If the system can set "Busy" then there should also be an option on the user or company wide to set DND when on a meeting.

  • Guest
    Feb 19, 2021

    Yes, or at least allow each user to chose this as a preference. There have been other UCaaS that have this feature. It is terrible how calls come in while on video.

3 MERGED

When in Meetings to Block ALL incoming phone calls

Merged
An automatic change in user status to Do not Disturb (DND) when the user has a booked meeting in their calendar - whether the meeting is a physical meeting or an online meeting.This feature needs to work and integrate with the following most used ...
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Get the app status to automatically change to “DO-NOT-DISTURB” when users are entering a meeting [without having to do it manually].

Merged
Get the app status to automatically change to “DO-NOT-DISTURB” when users are entering a meeting or are accepting a phone call or are in a phone call [without having to do it manually]. The D-N-D status ought to revert to the mode it was in prior ...
Theo Brown 6 months ago in RingCentral Phone 0 Under review
39 MERGED

Silence desktop ring for incoming calls when in a meeting using computer audio

Merged
The Ringcentral app should pick up that you are in a Ringcentral meeting using the computer audio and not ring through the computer speakers letting everyone know you have an incoming call.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review