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Status Planned
Created by Chris Redmond Ext 1147
Created on Dec 16, 2020

RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.

Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.

Product Line RingCentral App
  • Elisa Wise
    Reply
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    Feb 21, 2024

    Additionally, it would be nice for this to be available on the mobile app (not just the desktop app). It would also be nice if this change it made, that a high up user (like the top level administrators of the RingCentral account at our organization) could edit individuals Departments and Locations. Specifically, I could see our business allowing each of the admin assistance access to edit the name, job title, department, and location of each person in their department. But this is something HR or OIT could also do across the company for us.

  • Peter Wills
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    Oct 24, 2023

    Should be able to filter by Department and Location!

  • Shona Judge
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    Aug 24, 2023

    We have nearly 800 people working with us, and I for one cannot remember even a 5th of their names! If I need someone in a different department from me then this is an essential feature.

    Whats the point of having a department name for the person and only being able to see it if you know the actual name of them and then click into their profile???

    I cant fathom how this is not already part of the software! Its disappointing and unpractical.

  • Elisa Wise
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    Aug 16, 2023

    Agreed to all of these comments! This should be THE TOP PRIORITY of RC's developers to add the option for searching for someone in the directory by title and department.

  • Hoa To
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    Jun 15, 2023

    What is the point of having all those fields in a user profile if you can not search by those fields? You can’t even add them a column or have them as a filter 😩. Make no sense 🤔

  • Michael Koluch
    Reply
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    Aug 18, 2022

    As a follow-up, Teams in RC is not a good alternative as managing membership is manual.

  • Michael Koluch
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    Aug 18, 2022

    The data is avilable in the profile, so at a min allow users to filter by criteria in the profile OR allow us to select what appears next ot the contact. For example, right now I see the name, e-mail, address and extension when in all contacts. Rather than e-mail, let me select items like "department". However, the search/sort bt items in the profile is best.

  • Nathan Boyer
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    Nov 5, 2021

    We really need this feature as well. The current "filter all contacts" field in the desktop app and "search" (contacts) in the mobile app should look at not just the first and last name fields but also (at least) the "Department" and "Job Title" fields. It would also be good if it was possible to turn on custom fields as searchable (we have a "business unit" field that would also be helpful if it was included in the search).

  • Rick Lyons
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    Mar 15, 2021

    This is an absolute must. Can't believe it's not already a feature -.-
    The department information on the profile is complete useless without this.

  • Sandeep Singh
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    Jan 6, 2021

    We recienty moved to RingCentral from Cisco and its really strange that search by department is not available in the RC app. Can this be added urgently please?

3 MERGED

Ability to search for a department rather than an individual

Merged
Users often just want to speak to someone in say finance and would not necessarily know a specific name
Gary Burton about 3 years ago in RingCentral Phone 1 Planned
1 MERGED

RC Contact Search by Company

Merged
Why has RC not made it possible to search contacts by company? In order for the search tool to work I have to put the Company name in the first or last name as the individual. I couldn't belive that RC would not have that function running before f...
Jerry Neilsen over 1 year ago in RingCentral Web/Desktop App 0 Planned
6 MERGED

Add Filter or Search by Department, Location or Job Title to Contacts

Merged
We have situations where someone needs to find someone in a specific department or based on their job title. In the Ring Central desktop app, when you go to Contacts --> All Contacts, you're only able to search and filter by name. We have loade...
Lauren Sullivan over 2 years ago in RingCentral Web/Desktop App 1 Planned