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Status Future consideration
Created by Chris Redmond Ext 1147
Created on Dec 16, 2020

RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location.

Often times in larger organizations, someone may be trying to reach someone in a particular department or location for a need, but may not know a name in that department or location.

Product Line RingCentral App
  • Michael Koluch
    Aug 18, 2022

    As a follow-up, Teams in RC is not a good alternative as managing membership is manual.

  • Michael Koluch
    Aug 18, 2022

    The data is avilable in the profile, so at a min allow users to filter by criteria in the profile OR allow us to select what appears next ot the contact. For example, right now I see the name, e-mail, address and extension when in all contacts. Rather than e-mail, let me select items like "department". However, the search/sort bt items in the profile is best.

  • Nathan Boyer
    Nov 5, 2021

    We really need this feature as well. The current "filter all contacts" field in the desktop app and "search" (contacts) in the mobile app should look at not just the first and last name fields but also (at least) the "Department" and "Job Title" fields. It would also be good if it was possible to turn on custom fields as searchable (we have a "business unit" field that would also be helpful if it was included in the search).

  • Rick Lyons
    Mar 15, 2021

    This is an absolute must. Can't believe it's not already a feature -.-
    The department information on the profile is complete useless without this.

  • Sandeep Singh
    Jan 6, 2021

    We recienty moved to RingCentral from Cisco and its really strange that search by department is not available in the RC app. Can this be added urgently please?


RC Contact Search by Company

Why has RC not made it possible to search contacts by company? In order for the search tool to work I have to put the Company name in the first or last name as the individual. I couldn't belive that RC would not have that function running before f...
Jerry Neilsen 8 months ago in RingCentral Web/Desktop App 0 Future consideration

Ability to search for a department rather than an individual

Users often just want to speak to someone in say finance and would not necessarily know a specific name
Gary Burton about 2 years ago in RingCentral Phone 1 Future consideration

Add Filter or Search by Department, Location or Job Title to Contacts

We have situations where someone needs to find someone in a specific department or based on their job title. In the Ring Central desktop app, when you go to Contacts --> All Contacts, you're only able to search and filter by name. We have loade...
Lauren Sullivan over 1 year ago in RingCentral Web/Desktop App 1 Future consideration