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Status Under review
Created by Mike Nilson
Created on Dec 13, 2022

In CX1 Supervisor, Be able to active assign Skills.

In CX1, ACD, Skills or User, you can have a skill assign to a agent, but not activated. this makes it easy to active a skill for a agent when needed.

In CX1 in Supervisor, When trying to do the same thing. the skill is not there in either assign or unassigned, and that is because it is assign to the agent, but not active, so when looking for the skill in ether assign or unassigned in supervisor, its not there!

We are requesting in Supervisor to be able to control activating or not activating skills.