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Status Future consideration
Created by Jennifer Lewis
Created on Dec 16, 2020

QM – Evaluation Notifications – More Than One User

When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.

Product Line RingCentral Contact Center
  • Trini Harding
    Jul 8, 2022

    To assist with coaching and improving the overall quality, sharing completed quality with supervisors would allow us to quickly address areas of opportunities.

  • Guest
    Jun 21, 2021

    We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.