RELATED IDEAS
QM – Evaluation Notifications – More Than One User
When a user submits an evaluation, only the person being evaluated receives the notification via the QM Tool that a new evaluation is ready to review. We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.
| Product Line | RingCentral Contact Center |
To assist with coaching and improving the overall quality, sharing completed quality with supervisors would allow us to quickly address areas of opportunities.
We should be able to choose additional people to receive a notification, like the agent's supervisor, for example. More than one person should be able to receive the notification.