Initiate call from software to any RC device

You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would like to look up a contact in the computer application and click on them and call from my deskphone or cell phone app. We did this on our old Mitel system so I know it can be done.