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Status Under review
Categories RingCentral Phone
Created by Jay Lane
Created on Dec 23, 2022

Call being recorded notification for transfers

Currently the system does not notify a caller that a call is being recorded when the call is transferred via a warm handoff from a line that does not use recording to a line that has call recording acivated even though the call is recorded after the transfer. This works against our legal obligation to notify callers that their call is being recorded