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Status Under review
Categories RingCentral Phone
Created by Jeff Bernhardt
Created on Dec 23, 2022

Ability for a member of a queue to send calls straight to voicemail

Sometimes we want a user in a sequential call queue to be able to send an incoming call straight to voicemail. What happens now is if a user declines a call, it moves to the next user in the queue as expected, but we'd like to have the option to send to voicemail when a call is declined rather than ring the next person in the queue.

  • Russell Munz
    Jan 17, 2023

    Agreed, sometimes we just have one person handling a queue and would like the option of instead of ignore to send to VM - its better for the customer and it doesn't keep distracting the staff member.