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Status Future consideration
Created by Jennifer Lewis
Created on Dec 16, 2020

QM - Editing a Submitted Evaluation

If a user submits an evaluation, and they realize they made a mistake, they must wait for the agent to review the evaluation and ‘Request Review’. A user should be able to ‘edit’ the evaluation form without the agent having to take this step. The agent might be out of the office or can’t get to it right away. The user needs to fix the evaluation score immediately and not wait, so an edit option is necessary.

Product Line RingCentral Contact Center
  • Admin
    Kurt Hoskovec
    Dec 10, 2021

    Similar to request to "Edit Completed Evaluation". Merged with that Feature Request (RCCC-56).

  • Guest
    Jun 21, 2021

    A user should be able to ‘edit’ the evaluation form without waiting for the agent to review the evaluation and ‘Request Review’.