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Status Under review
Created by Sara Kosciolek
Created on Dec 16, 2020

Add Answer feature to RingCentral for Salesforce softphone

Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.

Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.

[added detail:] This should be available in both Lightning and Classic Salesforce.

Product Line RingCentral Integrations