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Status Will not implement
Categories RingCentral Admin Portal
Created by Guest
Created on Dec 16, 2020

RELATED IDEAS

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.

Product Line RingCentral Admin Portal
  • Post comment
  • Guest
    Reply
    |     Sep 10, 2021

    Agree 100% - 15 minutes is way too short.
    I also submitted this idea today.
    We are not able to switch to "RC Contact Center", so the 15 min wait times needs to be implemented in the regular RC portal.


  • Erik Plachta
    Reply
    |     May 26, 2021

    This would be a big deal for us.

  • Melissa Rube
    Reply
    |     Apr 28, 2021

    I cannot stress enough the importance of having a longer wait time for customers in queue. Can this be extended to 30 mins? 15 mins is too short and we are losing customers!

  • Guest
    Reply
    |     Mar 11, 2021

    please do this asap, i am considering moving my company away, we had loads of missed calls this week because of this issue. Thanks


  • Admin
    Becky Hensley
    Reply
    |     Jan 4, 2021

    Hey, team! This feature can be found in RingCentral Contact Center.
    You can learn more about this product here: http://ringcentr.al/358GDxk

  • Guest
    Reply
    |     Dec 16, 2020

    Please do this. We need this badly. I don't want someone to ring out because then they lose their priority place in the queue.

1 MERGED

Increase Call Que Wait Time

Merged
Simple let Call Que Time not end or have at least 30-45minute option. We get tons of high call volume.
Guest over 1 year ago in RingCentral Admin Portal 0 Will not implement
1 MERGED

Feature that will have more than 15 min waiting in a call queue

Merged
Feature that will have more than 15 min waiting in a call queue
Guest about 2 years ago in RingCentral Phone 0 Will not implement
1 MERGED

Increase Wait time for Calling into a Queue

Merged
Increase Wait time for Calling into a Queue The maximum is 15 minutes, we would like to double that.
Tasha Riddle about 1 year ago in RingCentral Admin Portal 1 Will not implement
1 MERGED

Increase max wait time past 15 minutes

Merged
At present the max wait time for customers is 15 minutes (confirmed with RC support)Baffles me, as why only allow 15 minutes, yes no one wants to rally stay in a queue for long, but 15 minutes is not enough. Can we please get the ability to increa...
Guest over 1 year ago in RingCentral Phone 0 Will not implement