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Status Under review
Categories RingCentral Phone
Created by James Fish
Created on Jan 6, 2023

Regard the pick-up of any parked call as 'Inbound' for call recording purposes

("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)

It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call)

Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)