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Status Future consideration
Created by Guest
Created on Dec 17, 2020

Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND)

I would like to see how many hours per day or week a particular user spent accepting queue calls on their phone. Currently, the only way to know if users are accepting queue calls is to extrapolate based on the number of calls taken, however, I want to ensure the amount of time the users spend accepting queue calls is uniform throughout my team.

Product Line RingCentral Analytics
  • Dave Dulebohn
    Mar 2, 2022

    Hi, Jennifer, was this just implemented recently?

  • Admin
    Jennifer Del Rosario
    Mar 2, 2022

    Hi there, we are auditing the old idea post. You can check our live reports for this. Check this link to know more https://support.ringcentral.com/mvp/analytics/live-reports.html. Thank you!

1 MERGED

RC Analytics: Metrics for Users duration users are not accepting call queues or DND

Merged
A useful performance report would be of users and the duration they have spent not accepting calls or DND. This is particularly useful for management and team leaders who are attempting to understand why so many calls are not being answered and co...
Wickes Building Supplies Ltd about 1 year ago in RingCentral Analytics 0 Future consideration
1 MERGED

Report on "Accept Call Queue Calls"

Merged
We would like the ability to report on how long users have the "Accept queue calls" option enabled. If an under-performing user is forgetting to re-enable the setting, or maybe even intentionally, it would be good to be able to provide evidence of...
Guest about 1 year ago in RingCentral Analytics 0 Future consideration
2 MERGED

Track How Long Call Queue Members Have "Available To Accept Queue Calls" Enabled

Merged
With more people working from home, we would like to ability to see in our Reporting the metric of how long a call queue member has the "Available to Accept Queue Calls" enabled.
Trevor Robbins about 1 year ago in RingCentral Analytics 0 Future consideration