RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND) Merged
I would like to see how many hours per day or week a particular user spent accepting queue calls on their phone. Currently, the only way to know if users are accepting queue calls is to extrapolate based on the number of calls taken, however, I want to ensure the amount of time the users spend accepting queue calls is uniform throughout my team.
| Product Line | RingCentral Analytics |
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MERGED
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MERGED
RC Analytics: Metrics for Users duration users are not accepting call queues or DND
Merged
A useful performance report would be of users and the duration they have spent not accepting calls or DND. This is particularly useful for management and team leaders who are attempting to understand why so many calls are not being answered and co...
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Future consideration
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Report on "Accept Call Queue Calls"
Merged
We would like the ability to report on how long users have the "Accept queue calls" option enabled. If an under-performing user is forgetting to re-enable the setting, or maybe even intentionally, it would be good to be able to provide evidence of...
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Future consideration
Hi, Jennifer, was this just implemented recently?
Hi there, we are auditing the old idea post. You can check our live reports for this. Check this link to know more https://support.ringcentral.com/mvp/analytics/live-reports.html. Thank you!