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Status Under review
Categories RingCentral Phone
Created by Rafi Benjamin
Created on Jan 17, 2023

Shared Phone Line For Chat Users

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. To do so on the app, they would have to log out of their own user and log in to the generic retail store account in order to use our main phone line on their cell phone, which no one does as it's too many hoops to jump through. Instead we keep two "hard" phone sets for everyone to share.

The ideal would be that multiple "chat/video only users" would share the same phone line and have the ability to make and answer calls from their apps, but of course limit it to only one phone/video call at a time for RC's billing purposes, just like now.

There just isn't a world where it would make make financal sense for a small business to buy a separate phone line for every single part time employee.