As a technician, I CONSTANTLY run into the complaint from customers that you cannot route missed calls to an IVR in a Call Queue. For example; a customer wants their 7 phones to ring, IF no one picks up, instead of going to voicemail, they want to route that missed call to an IVR. Creating a rule only allows you to call forward immediate.
So it would be nice to be able to route MISSED CALLS in a call queue to an external transfer or internal transfer (IVR or user).
It would also be nice, to have a custom rule that forwards MISSED CALLS to internal/external transfer. The option that is there now, only allows call forwarding immediate.