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Status Future consideration
Created by Guest
Created on Dec 18, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Add a text message queue similar to the call queue.

SMS forwarding (SMS recipient) Merged

Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension

Product Line RingCentral App
  • Jackie Hurry
    May 10, 2022

    We have two people that work opposite shifts who take incoming calls to the buisness line. When a new lead comes in, we also recieve a text with their info. Currently only one person has the ability to receives and sends texts that come into the business line.

    We really need both people to have access to texts that come into the business line. That would be a huge help.

  • David Hernandez
    Mar 16, 2022

    I'm in great need of this service. I wish for my operator and myself to have the capability of sending out and receiving text messages from the main office telephone number.

  • Cruz Avendaño Dreyfuss
    Mar 1, 2022

    Yeah this would be a fantastic feature.

  • John Reese
    Feb 24, 2022

    Very beneficial for our org.


For SMS messages sent to our main inbound phone number, allow text messages to be forwarded to the intended recipient

We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls some...
Craig Rhinehart 9 months ago in RingCentral Web/Desktop App 0 Future consideration

SMS Forwarding

When SMS was received on RingCentral Number, we can set a forwarding settings that it can forward to an external number
Lanica Anne Amar 7 months ago in RingCentral Web/Desktop App 0 Future consideration

Forward text messages

Forwarding calls when someone is out of office is very helpful. Why can we not forward text messages? It seems like call forwarding is only half way helpful if we can't forward texts. Please make it happen.
Josh Stoda 7 months ago in RingCentral Phone 0 Future consideration

SMS forwarding

To be able to have a group be able to receive text messages for a service text group
Isabella Bailey 3 months ago in RingCentral Phone 0 Future consideration

Text / Sms Forward

Main company line gets a lot of text messages we need to forward to the correct people.
Guest about 2 years ago in RingCentral Phone 3 Future consideration

Making text forwarding possible - similar to call forwarding.

Just how the call forwarding works, but with text messages. Where you can set it to forward messages for a specific timeframe.
Jacob Bahr 3 months ago in RingCentral Mobile App 0 Future consideration

Allow notifications for text messages to go to more than one extension

We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration

SMS coming into a main number distributed to multiple users

SMS coming into a main number can be transferred to multiple users and update status if someone responds. People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and res...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Future consideration