RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Add a text message queue similar to the call queue.
SMS forwarding (SMS recipient) Merged
Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension
| Product Line | RingCentral App |
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For SMS messages sent to our main inbound phone number, allow text messages to be forwarded to the intended recipient
Merged
We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls some...
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Future consideration
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Allow notifications for text messages to go to more than one extension
Merged
We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages
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Future consideration
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SMS coming into a main number distributed to multiple users
Merged
SMS coming into a main number can be transferred to multiple users and update status if someone responds. People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and res...
2
Future consideration
We have two people that work opposite shifts who take incoming calls to the buisness line. When a new lead comes in, we also recieve a text with their info. Currently only one person has the ability to receives and sends texts that come into the business line.
We really need both people to have access to texts that come into the business line. That would be a huge help.
I'm in great need of this service. I wish for my operator and myself to have the capability of sending out and receiving text messages from the main office telephone number.
Yeah this would be a fantastic feature.
Very beneficial for our org.