RELATED IDEAS
Ability for Queue managers to be notified when call is waiting
It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.
Yes, we are looking to be notified of a call while it is in cue instead of going to voicemail if all of our extensions are busy