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Status Under review
Created by Stephanie Rensburg
Created on Jan 26, 2023

Ability for Queue managers to be notified when call is waiting

It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.

  • Cathy Haslam
    Reply
    |
    Mar 13, 2023

    Yes, we are looking to be notified of a call while it is in cue instead of going to voicemail if all of our extensions are busy