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Status Under review
Created by Melissa Moses
Created on Feb 1, 2023

Call transfer on mobile

It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.

Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call.

The customer should be on the hold the whole time until you can successfully warm transfer the call.