This is another consideration for the historical reporting platform after the Prebuilt reports are gone. This report is very useful for the call center supervisors to get a granular detail of the agent behavior, especially when agents are being suspected of not adhering to call center expectations. A report of this sort is absolutely a necessity in a call center environment.
Please add this report or similar to the historical reporting.
If possible, please consider the addition of the ANI or Call UII (preferably both) to the report.