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Status Under review
Created by Daniel Valastro
Created on Feb 1, 2023

An ability to create call forwarding profiles that can be recalled based on scenarios

It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app.

I know this can all be done through the Settings > Phone > Call handling tab, but the ability to quickly recall a specific set of pre-made scenarios would be really really helpful.