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Status Future consideration
Categories RingCentral Contact Center
Created by Jennifer Lewis
Created on Dec 18, 2020

RELATED IDEAS

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.

Product Line RingCentral Contact Center
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  • Kurt Hoskovec
    Reply
    |     Apr 5, 2022

    Got it. Ok, I will keep it on the list and follow up if we take action on it. - Kurt

  • Jennifer Lewis
    Reply
    |     Apr 5, 2022

    Thank you for taking time to review my request. No, it's not a setback - just more of a 'nice to have'. Thx, again.

  • Kurt Hoskovec
    Reply
    |     Apr 5, 2022

    Hi Jennifer. I talked to our partner about this request, and it is not on the roadmap. They asked if there was someting preventing you and the people entering the information from entering the comments directly into the tool. Is there?