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I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not useful at all. Give admin users the ability to manually enter time rather than having to select it from a dropdown menu. Holiday schedule - the ability to make holidays occur annually rather than having to reschedule them every year. I was able to do both of these things in the Mitel admin portal, which is the system that we switched from and I've been very disappoint with the loss of features we've experienced migrating to RingCentral.