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Status New
Created by TC Room
Created on Feb 6, 2023

Generate a Report of Abandoned Text Messages

Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads.

There is currently no way to generate a report for text messages that have been received but have not been responded to.

The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed.

It would be a great feature as well to screen out threads where the last message something like "Thank you!" or "OK" , to eliminate false positives, and present mostly threads where something substantial was missed.