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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status Implemented
Created by Jace Jones
Created on Dec 18, 2020

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

Product Line RingCentral Admin Portal
  • Rylie Perrault
    Jul 12, 2021

    Great news! This has now been updated - you will no longer have to login twice to create a case.

  • Admin
    Becky Hensley
    Mar 10, 2021

    Thanks for this, Jace! Appreciate you taking the time to share! This is an issue we're focused on.