Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

  • Jace Jones
  • Dec 18 2020
  • Implemented
Product Line RingCentral Admin Portal
  • Attach files
  • Admin
    Rylie Perrault commented
    12 Jul 04:13pm

    Great news! This has now been updated - you will no longer have to login twice to create a case.

  • Admin
    Becky Hensley commented
    10 Mar 07:39pm

    Thanks for this, Jace! Appreciate you taking the time to share! This is an issue we're focused on.