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Status Under review
Created by Sky Heath
Created on Feb 9, 2023

Add ability for call queues to be added to call monitoring groups

Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

  • Ryan Paw
    Jan 23, 2024

    Would be great if our users could live listen into call queues to learn whats said during inbound calls.

  • Bill Jackson
    Sep 19, 2023

    Please implement this option! We only want to monitor calls that orignated from specific customer call queues, not user's personal calls.