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Status Under review
Categories RingCentral Phone
Created by Lisa Stichler
Created on Feb 13, 2023

Placing outbound calls thru desktop app, but dialing out from desktop phone.

I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so they need a solution where they initiate the call from the desktop app, and then the call dials out from their desktop phone (as they will have the desktop phone to their ear).