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Status Under review
Created by Selena Lewis
Created on Feb 13, 2023

Requested reports for Historical reporting

Requesting a couple of report additions to the Historical reporting platform:

1) Inbound Call Detail Download (from prebuilt) be added to Historical reports, with "Is Callback?" and "Agent Notes" fields

2) Duplicate Inbound Call Detail Download report (with above additions) for manually dialed outbound calls

Thank you