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Categories RingCentral Analytics

Created by Linda Cote

Created on Dec 21, 2020

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.

Product Line

RingCentral Analytics

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Admin

Jessica Hernandez

Jan 25, 2021

Hi Linda,
Check out this article on how to configure Service Level settings: https://support.ringcentral.com/article/Analytics-Portal-Service-Level-KPI.html