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Status Already exists
Created by Linda Cote
Created on Dec 21, 2020

SLA - How to we set new threshold

How are the SLA calculated - can we set our preferences.

Product Line RingCentral Analytics
  • Admin
    Jessica Hernandez
    Jan 25, 2021

    Hi Linda,

    Check out this article on how to configure Service Level settings: https://support.ringcentral.com/article/Analytics-Portal-Service-Level-KPI.html