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Status Planned
Categories RingCentral Phone
Created by Sean McMahon
Created on Feb 15, 2023
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-196 Call waiting for queue calls.

Add call waiting to call queues Merged

I have two receptionists in a call queue but if they are both on the phone a call only goes to a waitlist and waits for an available user resulting in missed calls if they don't get off the phone quick enough. Having people in a call queue that can handle 3-4 calls at any given time is a must for a receptionist position. You have this ability for individual users why not for users in a queue?