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Status Under review
Categories RingCentral Phone
Created by Jared Leake
Created on Feb 17, 2023

Ability to add number to sms thread in progress

It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.