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Status Under review
Categories RingCentral Integrations
Created by Marketing Department
Created on Feb 17, 2023

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Why is that automatic call recording records on hold marketing when calling and not called?

I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

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