Make the windows app and physical phone work as one

The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.