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Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
Please enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab.
Hello, contacts should be rearrangeable in HUD while it is pinned to the RingCentral App. There is an updated coming later this year to allow contact rearranging in the pop-out view.