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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

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Status Implemented
Created by Alisha Spencer
Created on Feb 20, 2023

Bring back HUD manual rearrangement of user contacts

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

    May 16, 2023

    Please enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out.

    You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab.

  • Admin
    Jessica Hernandez
    Apr 20, 2023

    Hello, contacts should be rearrangeable in HUD while it is pinned to the RingCentral App. There is an updated coming later this year to allow contact rearranging in the pop-out view.