Community Ideas

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Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

  • Guest
  • Dec 21 2020
  • Already exists
Product Line RingCentral Admin Portal
  • Gypsy Callaghan commented
    10 Jan 04:03pm

    Log into the management site. Go to call logs. Select the phone number in question and choose block.

  • Scott McMillan commented
    10 Dec, 2021 01:01am

    Jenn - I just recently switched to Ring Central and was surprised this wasn't easily supported.

    In our case the Company Super Admin Extension is my Director who signed our contract.

    He is not about to do this on a regular basis. I'm also a Super Admin as MIS for the company, but I'm not the System Extension.

    Perhaps you can clarify if "I" can do this?

    It would be much simpler if the Admin Panel just allowed a list of blocked numbers to disconnect on CLID.

  • Jenn - Community Moderator commented
    20 Apr, 2021 08:09pm

    Hello there!

    This is an existing feature. Here are the details below:

    • When Users block a number, it is only applied to the extension where they are logged in.
    • If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account not just the super admin role), it is applied to all extensions in the account.

    • It means that the number is blocked from calling any number associated with the account.

    Thank you.

  • Guest commented
    23 Feb, 2021 03:02pm

    Any updates on this please?