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Status Already exists
Created by Guest
Created on Dec 21, 2020

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

Product Line RingCentral Admin Portal
  • AJ Riedel
    May 19, 2022

    I've been able to block specific numbers company-wide by blocking it by call group rather than individual extensions. Granted, this can still be time consuming if one has many call groups, but it still beats blocking it on each extension. Admin > Groups > Call Queues > select Queue > Greeting and Hold Music > Blocked Calls > enter number to be blocked, and save. Rinse and repeat!

  • Tracey Lulek
    Feb 22, 2022

    I just called RingCentral support-premier support agent told me this option isn't available-there is no way to block a number for every user in the admin portal without the user or the admin going to every single extension on the account and adding the number into the personal extension under blocked calls.

    So Jenn - Community Moderator commented20 Apr, 2021 08:09pm is your comment in fact true-have you tried it on a customer account or with a customer.

    I've even created a blocked calls rule at our Auto receptionist area but it only blocks the numbers I put in for our main company number.

  • Gypsy Callaghan
    Jan 10, 2022

    Log into the management site. Go to call logs. Select the phone number in question and choose block.

  • Scott McMillan
    Dec 10, 2021

    Jenn - I just recently switched to Ring Central and was surprised this wasn't easily supported.

    In our case the Company Super Admin Extension is my Director who signed our contract.

    He is not about to do this on a regular basis. I'm also a Super Admin as MIS for the company, but I'm not the System Extension.

    Perhaps you can clarify if "I" can do this?

    It would be much simpler if the Admin Panel just allowed a list of blocked numbers to disconnect on CLID.

  • Jennifer Del Rosario
    Apr 20, 2021

    Hello there!


    This is an existing feature. Here are the details below:


    • When Users block a number, it is only applied to the extension where they are logged in.
    • If the Super Admin blocks a number while logged in to the System Extension (the main extension of the account not just the super admin role), it is applied to all extensions in the account.

    • It means that the number is blocked from calling any number associated with the account.

    Thank you.

  • Guest
    Feb 23, 2021

    Any updates on this please?

14 MERGED

company wide call block for specific numbers

Merged
We need to stop spectrum sales from calling every single number on our ring central accounts
Guest over 1 year ago in RingCentral Admin Portal 2 Already exists