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Status Implemented
Created by Linda Cote
Created on Dec 21, 2020

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

Product Line RingCentral Admin Portal
  • Admin
    Jennifer Del Rosario
    Mar 2, 2022

    Hi Linda, we are currently auditing the old ideas. This feature s now available in call queue settings. Thanks!


Override wrap up times

We would like to utilize the wrap up times, but with the option of overriding it and going back into queue before it is complete. Not every user needs the full time, and all need the option to answer a call immediately.
Ingrid Gronlund over 2 years ago in RingCentral Phone 1 Implemented