Add a new idea Subscribe
Status Implemented
Categories RingCentral Admin Portal
Created by Linda Cote
Created on Dec 21, 2020

RELATED IDEAS

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

Product Line RingCentral Admin Portal
  • Post comment
  • Admin
    Jennifer Del Rosario
    Reply
    |     Mar 2, 2022

    Hi Linda, we are currently auditing the old ideas. This feature s now available in call queue settings. Thanks!

    2022-03-03_07-1...
    2022-03-03_07-12-56.png
    Open full size
    2022-03-03_07-12-56.png
1 MERGED

Override wrap up times

Merged
We would like to utilize the wrap up times, but with the option of overriding it and going back into queue before it is complete. Not every user needs the full time, and all need the option to answer a call immediately.
Ingrid Gronlund almost 2 years ago in RingCentral Phone 1 Implemented