Skip to Main Content
Status Under review
Created by Craig Larkin
Created on Feb 23, 2023

RC Desktop Contacts does not display or search Company Name

Hi there.
Windows 10

RC Desktop version Windows (x64)

I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.

I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.

RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.

The Business name field exists and is displayed when I click "View profile".

RC Contacts will also not search on a Company name so I cannot search for the contact I am trying to find (knowing that the contact exists).

Why does RC not display or search the Company field that exists in the contact record?

How can this fault be rectified such that my contacts list will display a Company name and number and I can search for a contact by Company?



  • Paul Cornea
    Oct 27, 2023

    Support case opened, please advise if there is something we are missing to enable this searchability. Thanks

  • Craig Larkin
    Oct 17, 2023

    Well over six months down & what action by RC to correct this obvious fault?

  • Trevor Metzger
    Sep 26, 2023

    Thanks Tim for that observation that "Company" shows up in the phone app. I would add the clarification that doesn't show in the call log for me but does show when I look deeper at the information on the contact. (That at least gives me SOME hope that RingCentral might be moving on this. Hoping they can improve the desktop app).

    FYI: In the phone app (at the least iOS one) I can even search by Company name and edit the Microsoft Office 365 contact. But alas, it doesn't show the company name in the phone log. :(

  • Billy Whaley
    Sep 7, 2023

    Same, how can you not search for a company name?

  • Tim Powell
    Aug 25, 2023

    This is kind of insane that we have to ask for this? It displays in my phone app, but not on the desktop app.

  • Merlin Kirkpatrick
    Jun 6, 2023

    Why do we have to ask for this as a feature? This is a bug. This would be like requiring us to ask for the ability to dial on a phone app and treating that like it was a feature. This is like pretending that wheels on a car are a FEATURE... they are not.. Without them it is not a car. We should not be voting on this. It should be their highest priority.