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Status Already exists
Categories RingCentral Video
Created by Guest
Created on Dec 21, 2020

Fix RingCentral Video camera sending video for Pixel phones when using the RingCentral app

For RingCentral Video calls using the RingCentral app on a Google Pixel phone, the Camera video sent by Pixel phone is scrambled when seen by other participants. Receiving camera video or screen share video on Pixel phones is fine, but when sending either the front or rear-facing camera video, the other RingCentral Video participants see scrambled video. The video is broken into 5 segments with diagonal line divisions and the video in each division is skewed and distorted. Camera video works fine on all other mobile phones we have tested.

Product Line RingCentral Video & Meetings
  • Admin
    Becky Hensley
    Mar 31, 2021

    Great to hear! Let us know if you run into any further issues! Community.Support@RingCentral.com

  • Guest
    Mar 31, 2021

    I posted this original Idea when we first signed up with RC. I just tested this again on March 31 2021 and now the video sent from a Google Pixel 3a seems normal on the receiving end. Thanks for fixing this!

  • Admin
    Becky Hensley
    Mar 30, 2021

    Hey! Can you please shoot us an email with more details around this issue if you're still experiencing it?
    Community.Support@RingCentral.com