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Status Under review
Categories RingCentral Phone
Created by Andrew Lien
Created on Feb 28, 2023

Ability to disable DND feature through Admin Portal on phones used in common areas

The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.