RELATED IDEAS
Adding 'Favourites' to Custom Reports in NICE InContact
As more and more of our Business Units are moved across to Ring Central/NICE InContact, we are seeing the number of Custom Reports increase, as they are all building their own reports. We currently have 450+.
It would therefore be really good if a User could 'favourite' a particular report, so they can find a report faster.
Hi Sarah, one you are on user hub CC platform you can mark the prebuilt reports as favourites, but the ACD Custom reports are still the same. I will get this raised into the ideas page at nice as well for you.
Steve
Sarah