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Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
If I did not want to accept the call, I would not have answered it ? Why is this in here
This should be a priority! Our world is all about efficiency and this is not being efficient by having to "Press 1" to accept a call that is already trying to be accepted.