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MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension.
Would like an option to hide the extension so that the contact list is just a list of personal numbers.
Sending some messages to the extension, and some to the contact number makes multiple, confusing places for messages to live.
Messages that are sent to extensions instead of direct numbers are not tracked in the billing exports for compliance reasons.