RELATED IDEAS
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
This would be an excellent feature so that anyone who works in this call queue could share all communications equally and post responses so that everyone can see. I would love for this to be implemented!!!