RELATED IDEAS
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
Julien Riedel,
While you can change Call Park audio for Premium and up plans by altering hold music, there is not a way to change the audio just for a specific call park location. E.g. If my Hold Music sound is "Acoustic" then when I park calls it will always be "Acoustic". For workflows where I want the call park sound to be different than the hold music audio, this is not a solution.
Also, as alluded to, Standard/Essentials plans do not have access to change Call Park audio at all based on my testing.
Hope this helps.
Isn't this a normal setting in the Admin Panel? I can change the Hold Music in the user settings under Screening, Greeting & Hold Music and set it to Music instead of ringtone.
I know this would help keep me on the line if I were parked!
I think this would really help people staying while they are parked.
Got my vote!
I would definitely like to see this implemented!
This would be so cool!