Share your ideas with us
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-8679 Feature to Enable: Only Super Admin Should Create Support Cases.
Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site is even presented to users in the app under Resource Center > Help > Need Help? We'd only like authorized users to be able to contact RingCentral support and not any user who has a RingCentral account. Our goal is to have end users report any RingCentral issues to our IT department, and our IT department can then contact RingCentral if necessary for any issues.