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Status Under review
Created by Rodney Wiedle
Created on Mar 21, 2023
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-8679 Feature to Enable: Only Super Admin Should Create Support Cases.

Restrict opening support cases to admins only Merged

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at and open their own case, and that support site is even presented to users in the app under Resource Center > Help > Need Help? We'd only like authorized users to be able to contact RingCentral support and not any user who has a RingCentral account. Our goal is to have end users report any RingCentral issues to our IT department, and our IT department can then contact RingCentral if necessary for any issues.