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Status Under review
Created by Glen Shade
Created on Mar 22, 2023

Interaction Failed to Deliver - Due to misspelled email address

We have a scenario where a sent email interaction failed to deliver due to an incorrect email address. The agent received a call from the recipient. The recipient stated they did not receive the email. The agent then reviewed what was sent and noticed the triangle with an exclamation in it. Our question is, how do we alert agents of a delivery notification failure?

  • Michael Blackwell
    May 9, 2023

    We experience this same problem and need some way for these to generate a notification or bring attention to the interaction when this happens.