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Status Under review
Created by Guest
Created on Dec 29, 2020

Allow Queues Business Hours to use Company Hours as a fast option

When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.

Product Line RingCentral Admin Portal
  • Travis McCarthy
    Jan 4, 2021

    Agreed -- my company has 80+ queues and it literally takes over 2 hours to complete this process for holidays. We also need an option in the event of an emergency to close all queues on demand.