Share your ideas with us
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
|Product Line||RingCentral Phone|
I need this feature to make a decision to use RingCentral. This is critical to improving the customer experience with our support line. Is this in the works? or not even in development
adding my vote to this feature, I love when a company has this feature and they get my phone for my caller ID and call me back within a couple minutes when they are free and I get to do something else than wait. Has others have stated I would add to the already existing call queues as an option after cycling through the available extensions it would offer to either continue waiting and request a callback.
Customers don't like waiting on hold. The need the option to be called back. This would more efficiently use our agent's time and cut down on missed calls. Very important feature! Will look for alternative provider if this is not implemented soon.
I have also been looking at changing providers to gain this functionality.
This is a Contact Center feature. I do believe we would benefit from this on the RingCentral side.
This would be extremely helpful & efficient. In the world of technology not having this feature makes Ring Central outdated. We are considering changing providers due to the lack of updated technology.
I agree. This would be very helpful. All it would have to do is send the admin the email showing the client requests a call back. I almost considered switching to another provider just for this feature.