Share your ideas with us
In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.
I have also been looking at changing providers to gain this functionality.
This is a Contact Center feature. I do believe we would benefit from this on the RingCentral side.
This would be extremely helpful & efficient. In the world of technology not having this feature makes Ring Central outdated. We are considering changing providers due to the lack of updated technology.
I agree. This would be very helpful. All it would have to do is send the admin the email showing the client requests a call back. I almost considered switching to another provider just for this feature.