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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Dec 29, 2020

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

Product Line RingCentral Phone
  • Jesse Anderson
    Nov 11, 2021

    I have also been looking at changing providers to gain this functionality.

  • Taylor Wells
    Jun 23, 2021

    This is a Contact Center feature. I do believe we would benefit from this on the RingCentral side.

  • Guest
    Apr 9, 2021

    This would be extremely helpful & efficient. In the world of technology not having this feature makes Ring Central outdated. We are considering changing providers due to the lack of updated technology.

  • Guest
    Feb 16, 2021

    I agree. This would be very helpful. All it would have to do is send the admin the email showing the client requests a call back. I almost considered switching to another provider just for this feature.

1 MERGED

Call Queue Automatic Call Back

Merged
Allowing callers to receive automatic call backs from call queue's would improve on customer satisfaction and employee productivity
Gary Smitherman 3 months ago in RingCentral Admin Portal 0 Future consideration
2 MERGED

Automatic Queue Call Back

Merged
When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them.
Guest 10 months ago in RingCentral Phone 0 Future consideration
2 MERGED

Automatic Call Back Feature

Merged
Automatic callback if the caller leaves the queue and wants to have an automatic callback
Anthony Jabal 10 months ago in RingCentral Admin Portal 0 Future consideration