Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

  • Guest
  • Dec 29 2020
Product Line RingCentral Phone
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  • Taylor Wells commented
    23 Jun 04:03pm

    This is a Contact Center feature. I do believe we would benefit from this on the RingCentral side.

  • Guest commented
    9 Apr 04:04pm

    This would be extremely helpful & efficient. In the world of technology not having this feature makes Ring Central outdated. We are considering changing providers due to the lack of updated technology.

  • Guest commented
    16 Feb 10:44pm

    I agree. This would be very helpful. All it would have to do is send the admin the email showing the client requests a call back. I almost considered switching to another provider just for this feature.