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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Dec 29, 2020

Call queue caller call back feature

In order to reduce missed calls in call queues, an option for clients to push '1' for a callback but keep their place in line is needed.

Product Line RingCentral Phone
  • David Gelinas
    Dec 15, 2022

    adding my vote to this feature, I love when a company has this feature and they get my phone for my caller ID and call me back within a couple minutes when they are free and I get to do something else than wait. Has others have stated I would add to the already existing call queues as an option after cycling through the available extensions it would offer to either continue waiting and request a callback.

  • Mia Jensen
    Oct 13, 2022

    Customers don't like waiting on hold. The need the option to be called back. This would more efficiently use our agent's time and cut down on missed calls. Very important feature! Will look for alternative provider if this is not implemented soon.

  • Jesse Anderson
    Nov 11, 2021

    I have also been looking at changing providers to gain this functionality.

  • Taylor Wells
    Jun 23, 2021

    This is a Contact Center feature. I do believe we would benefit from this on the RingCentral side.

  • Guest
    Apr 9, 2021

    This would be extremely helpful & efficient. In the world of technology not having this feature makes Ring Central outdated. We are considering changing providers due to the lack of updated technology.

  • Guest
    Feb 16, 2021

    I agree. This would be very helpful. All it would have to do is send the admin the email showing the client requests a call back. I almost considered switching to another provider just for this feature.


Call Queue Automatic Call Back

Allowing callers to receive automatic call backs from call queue's would improve on customer satisfaction and employee productivity
Gary Smitherman 8 months ago in RingCentral Admin Portal 0 Future consideration

Automatic Queue Call Back

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Auto Call Return

Please add the feature to allow callers in Que to be automatically called back by the system without losing their place in line
Carrie Pinto 5 months ago in RingCentral Phone 0 Future consideration

Automatic Call Back Feature

Automatic callback if the caller leaves the queue and wants to have an automatic callback
Anthony Jabal over 1 year ago in RingCentral Admin Portal 0 Future consideration