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Status Future consideration
Created by Sunuso Energy Main Line
Created on Mar 30, 2023

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out.

Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount or time unavailable.

  • Andrew Olley
    Mar 31, 2023

    This is exactly what I am after!

    1 reply