Community Ideas

Please add custom cover pages as an option. The fact that the old app had this option and the new one doesn't is pretty ridiculous.

I can't believe I'm paying $240 a year for e-faxes and RingCentral doesn't even allow custom cover pages. I'm looking elsewhere.

Please add the custom fax cover sheet as an option.

A feature that allows us to edit or remove personal info on top of fax.

We need this option as well. A template to deploy to the entire organization would be helpful also.

Incredibly important feature. We continue to have to use both the RingCentral App and RingCentral Phone App in our thin client environment. I also agree with Gary about medical offices. Our patients and referring offices need to see that the fax is from us. Please add this feature.

I agree with most comments, we need to be able to fax with a custom cover sheet (preferrably with our logo) from multiple devices, sources. This is essential for medical offices as we use fax very often as it is HIPAA compliant and email or text is not. Please add this basic feature.

Please add this feature! It's clearly used by a lot of people

Prioritize the restoration/addition of the custom fax page IMMEDIATELY. You simply cannot offer a mainline Fax product lacking this feature, it's absurd.

Please add this!!

Yea, this is a killer for us and we would not have upgraded if we had known this was not available.

We NEED to have the ability to create a custom fax cover page with our firm's logo. Seems like such a basic thing to have and I'm surprised it is not available. Please tell us that the developers are working on this.

Please add the ability to have a custom fax cover sheet. It is absolutely mandatory for a professional office.

I have two businesses and need two different cover pages each with the business infomation pertaining to the appropriate business and business contacts. Seems like Ring Central sacrificed essential feature found on the Ring Central Phone app to come late to the game of the same functionality asTeams (already have this through Microsoft), Zoom, Skype, Facetime and Messager apps. Who's needs another app to do what we already can do and are already doing via these other tried and tusted applications? The new Ring Central apps is just redundancy (with already existing appls) but with a net loss of real fax functionality. (i.e. the Ring Central Phone app). Makes no sense to me.

I don't understand why this is not available on the Ring Central Office App. It is on the Fax app that we used to use, but not on the new app. We don't fax often, but when we do we want to be able to control what we are faxing. I think we might have turned off the cover page and made a page we include as the first page now. It would be much better to just have a truly custom cover page.

We are new to RingCentral and need this functionality for users to send professional faxes.

P.S. if you NEED to use a custom fax cover you can use the Desktop Phone app to send your faxes, custom cover sheets are supported on that app. https://downloads.ringcentral.com/sp/RingCentralForWindows

Literally hilarious you decided NOT to include this off the bat. What a sad situation

Very interested in this feature. When will this be added to the app? Are you currently working on it?

Our HIPPA clients need the ability to have their HIPPA warning on faxes with PII or PHI, we are anxiously awaiting this feature. Thanks!