RELATED IDEAS
Retain Caller ID information regardless of blind/warm transfer type
When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
-
ADMIN RESPONSEApr 6, 2023
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version 22.2 or later
This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
- +5
I just transferred a caller from a call queue to another user and It did not retain at the caller ID information. We are al using Polycom phones.
[2020 new signatureJoshBigwood.jpg]
Investment advisory services offered through Blue Ridge Wealth Planners, an SEC registered investment adviser.
We have Yealink phones and it does not work wtih them. Please resolve for all the Yalink customers too.
That's a problem! Our office (41 phones) has Yealink phones that were recommended to us by RC and we need this issue fixed ASAP!
Please confirm what devices you are using-- this should work on any Poly, Avaya or Unify models. This feature does not work on Yealink or Cisco phones.
This data is a must. The fact Ring isn't already sending this along the entire call path already is strange.
This feature would be a huge help for myself as the receptionist and I know it would also be to the rest of the staff. It would make the transfer of phone calls go much more seamlessly and it is a feature that we enjoyed with our previous phone system.
this would be awesome!
This feature is extremely helpful and one that RingCentral should definitely have!
Yes please and thank you! This would be a great option for the firm.
WWBD
This would most definitely help!
This would be most helpful!
This would be great!!!!! This was a feature that Mitel offered that I loved having.
This would be extremely helpful especially since our old phones from Mitel used to do this.